How do you listen?

How do you listen?

I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.  Pentagon spokesman Robert McCluskey.

How do you listen? It may seem like a funny question. Some people might say, “With my ears”. Listening, and I know most of us have heard a lot about this, is way more than just using our ears.

What do they need?

What do they need?

First-time managers and experienced managers - “What's your role?” It’s to manage the people that work with you, for you, and to deliver your business objectives, KPIs and goals. As you step into your job, especially as a first-time manager, your ability and your competencies are, initially, more in line with you as a Rockstar individual contributor. We know that when you step into the job, you know you don’t know it all - you are very conscious of that fact!  You are at the point where you need direction on how to succeed.

When "I got this" turns into "What happened?"

When "I got this" turns into "What happened?"

Two of the people I worked with this week, one a client and one a potential client, were both figuring out how to continue to grow.  They were teaching themselves about how to continue learning - they were still open, agile and adapting.

On the other side, I hear clients say, “I got this!”.  And they do. They’ve worked hard and they own it. They make it theirs’ and they keep the hard won victory close.  In fact, they use the same approach over and over - “I got this!”.